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Introduction to the Live Session: Monitoring Commerce Cloud with Dynatrace

System monitoring and maintenance can be a diverse topic with varying levels of complexity. Listed below are some of the major activities that must be performed to ensure system stability. This video gives you an overview of the new features of the Telco and Utilities Accelerator release 2205. Get a basic understanding of asset management with these courses and videos for beginners. Monitor 3rd party and custom application stacks from bottom to top, from infrastructure to code level, and independent of the language they are written in. Now that SAP Commerce Cloud is live, it’s time to transition to ongoing governance and adoption.

SAP Cloud Integration supports end-to-end integration processes across cloud-based and on-premise applications. SAP Cloud Integration also supports message transfer processes with integration scenarios, spanning different companies, organizations, or departments within an organization. This Supplement is part of an Agreement for certain SAP Cloud services between SAP and Customer and applies only to SAP Commerce Cloud, third party monitoring host units. Extend the monitoring of your SAP Commerce Cloud solution to connected applications such as Content Management Systems , web or mobile storefronts and more.

Authentication and authorization to both SAP Commerce Cloud and SAP Cloud Integration can be configured in multiple ways. You can also easily test the various integration flows created in SAP Cloud Integration as well as through the Backoffice Administration Cockpit. A Synthetic Action of Browser Monitor or Browser Click-path Monitor is an interaction with the synthetic browser that triggers a web request, including a page load, navigation event or action that triggers an XHR request. Browser Monitor has a single synthetic interaction (e.g. performance and availability of a single URL) and consumes one Synthetic Action. Browser Click-path Monitor is a sequence of pre-recorded synthetic actions. Browser Click-path Monitor consumes one Synthetic Action for every interaction that triggers a web request.

Customer’s failure to provide SAP with its VAT and/or GST number may have sales tax implications. Get the most precise visually complete timing metrics that allow you to accelerate performance improvements for the end user. Cron Jobs– Execution history and status of Cronjobs are to be cleaned at regular intervals. Very high load of historical information even makes analysis of current issues more difficult.

SAP recommends Customer prints copies of the applicable GTC, Schedules and Supplements for Customer’s own records. The Agreement shall be effective as of the recorded time Customer has accepted the Purchase Review and Order Confirmation. Application maintenance team should also ensure and disable auto-trigger of non-relevant jobs.

Dynatrace + SAP Commerce Cloud Resources

Customer’s credit card will be billed in advance for each billing period during the term of this Agreement for use of the Cloud Service unless Customer cancels its subscription as provided above. Business Process– Already completed business process can also be cleaned up. This helps free up database streamline analysis of more recent business processes.

At any point in time you can see exactly how many users are using your site. Not only can you identify new or returning users but also the engagement of these users and if they are reaching defined conversion goals. Combined with an AI anomaly detection you get deep insights into how end users are using your site and where performance improvements should be made. Improve conversion rates and accelerate your commerce business with happy users. Other Media Files–Housekeeping of all other media files are equally important.

Included Standard Metrics

Special attention must be paid to ensure quality of log itself; the application team must ensure unnecessary logs are not printed – this impacts application performance, security and hinders analysis of real issues. A user action is a button click or app start that triggers a web request (for example, a page load or a page-view navigation). Interactions that include only one user action are considered “bounced” and aren’t counted.

Collect performance metrics from 3rd party applications that work integrated with SAP Commerce Cloud and analyze in your central SAP Commerce Cloud monitoring. This helps you to understand and constantly improve the quality of the overall commerce experience across relevant applications. “Session” means a group of user actions that are performed in a web application during a limited period of time. A single session typically includes multiple page loads, 3rd-party content requests, service requests, and user actions . Log Management and monitoring is an important step in managing application health. Effective logging can help the application team to analyze and resolve issues proactively.

Boost Business Performance

Dynatrace automatic, AI-powered, full-stack monitoring for your SAP Commerce Cloud environment. If Customer is a previously authorized buyer of SAP products, SAP will invoice customer and payment is due in accordance with the sap e commerce module GTC. By clicking “Accept” or “Agree,” you agree to all of the terms and conditions stated in this Agreement. If you do not have the appropriate power of attorney, we kindly ask you to not continue with this transaction.

“Data Ingestion & Analytics” means a feature of the Cloud Service that automatically detects and monitors standard “built-in” metrics. Join to network with peers, share your insights and learn best practices. Learn why SAP Commerce Cloud medaled in 10 of 12 categories in the report and was praised for its ability to support complex business-to-business use cases. Connect with an observability expert for a live, custom demo of the Dynatrace platform. “Units” means units of consumption that are consumed by the use of any of the Unit Capability Types. The fees for the initial term of the Cloud Service are included in the ordering page of the SAP Store.

Extend to Digital Experience Monitoring

Scroll downs, keystrokes or clicks that do not trigger a web request are not counted as a Synthetic Action. “Units of Measure” are the types of metrics used to measure use of a particular Unit Capability Type (e.g. synthetic actions or sessions). This Supplement is part of an Agreement for certain SAP Cloud services between SAP and Customer and applies solely to SAP Commerce Cloud, digital experience monitoring.

• Listed below are some of the major activities that must be performed to ensure system stability.
• You can create your own custom integration objects, monitoring and control of the services can be done in SAP Commerce Cloud and, in addition, the logging of messages can be configured in SAP Cloud Integration.
• You can also easily test the various integration flows created in SAP Cloud Integration as well as through the Backoffice Administration Cockpit.
• Other Media Files–Housekeeping of all other media files are equally important.

The SAP Cloud Integration Monitor application allows you to deploy and manage SOAP, REST, and OData APIs and to monitor message processed through these APIs. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Since SAP Commerce Cloud is based on open APIs, it can be quickly integrated with third-party solutions as well.

Customer Reviews

You can customize the solution to meet your specific needs and manage even the most complex catalogs, products, and configurations for creating exceptional, hyperpersonalized omnichannel experiences. The solution also comes with powerful and comprehensive B2B commerce capabilities. Deep waterfall analysis of individual user sessions allows you to diagnose frontend problems and performance impacts down to the single resource request, JavaScript errors or slow loading third party content and integration. The above list is by no means exhaustive, but this gives a good starting point. Application development team must review application landscape and prepare a detailed list of monitoring and housekeeping activities.

Then, request a system analysis and summary of findings with the CQC for Deployment Readiness. Enable your team to succeed in the project implementation and become fully competent in adopting the solution. Check out the guided materials and create your own enablement plan based on your needs. SAP Commerce Cloud also simplifies complex commerce and order processes, so you can engage customers more effectively and connect the demand with your supply chain.

See how customers are succeeding with SAP Commerce Cloud

These upgrades must be analyzed, and application solution updated at regular intervals. As part of patch upgrades SAP provided critical fixes related to security, performance, and major application issues. The use of Integration Objects and Integration APIs combined with SAP Cloud Integration allows for a fully scalable integration solution. You can create your own custom integration objects, monitoring and control of the services can be done in SAP Commerce Cloud and, in addition, the logging of messages can be configured in SAP Cloud Integration.

SAP Cloud Integration

SAP Integration Suite is a cloud-based service that combines tools and pre-built content to help address the full range of integration challenges. The Cloud Service supports Customer in enabling full stack monitoring of applications across SAP Commerce Cloud and connected third party applications. “OneAgent” means an agent installed in the customer’s monitored virtual or physical environment (the “Host”) responsible for collecting monitoring data from the operating system of the Host. Measure data points and timeseries that are relevant to your business and architectural setup. AI helps you to identify and apply the most important standard metrics for your environment.

Advanced User Analysis

Complete list of OOTB jobs must be reviewed to ensure jobs critical to application are only executed. Reduce the implementation costs for your commerce solution and accelerate time-to-value. If you want to know more or get informed with the update of the live session, please follow the blog post by clicking on the “follow” button on the left.

SAP may elect not to renew the paid subscription effective as of the end of the initial term or any renewal term by providing Customer fourteen days’ notice. Identify every user and how they are experiencing the journey on your commerce site. Get valuable analytics insights in real time and take action on problems before losing customer trust. With SAP Commerce application going live, many activities are performed by the implementation team. This includes go-live preparation, cutover, deployment, warranty support, and more. Alongside this, immediately after go-live new implementation scope is often introduced to accommodate use cases observed as part of customer feedback and other critical requirements.